Shipping policy
Upon availability of your order, our sales staff will promptly provide you with videos and pictures for confirmation.
Subsequently, our packing team will meticulously prepare your order for shipping. Prior to dispatch, our sales staff will furnish you with additional videos and pictures of the packaged items. Once shipped, you will receive a tracking number from us as soon as it is provided by the courier company.
Shipping Details:
1. Shipments are processed on normal working days, from Monday to Friday.
2. Shipping duration typically ranges from 3 to 7 days, depending on the courier company and your location.
3. During sales events or holidays, Hi Pro Lash may experience a surge in orders, potentially causing processing delays.
4. Please note that Hi Pro Lash cannot be held liable for lost packages due to incorrect addresses. Therefore, we kindly request you to ensure accurate address details are provided.
5. We advise you to regularly track your shipment via the courier's website. Should you require any assistance, please don't hesitate to contact the courier's hotline in your country. Additionally, feel free to inform us if you require further support.
International Taxes and Duties:
. Hi Pro Lash will assume responsibility for taxes and duties incurred within Vietnam.
. Customers are responsible for taxes, duties, and any additional fees levied by customs authorities in their respective countries.